Privacy Policy under GDPR Regulation (for Europe and companies doing business with European users) Shyne Mobile Auto Detailing LLC

This privacy policy describes how our company collects, uses and discloses your personal information and data when you use our services through our websites and/or application.

What kind of data is collected?

Our company collects the following set of data and information:

Personal Identification Information:
- Name
- Physical address
- Email address
- Phone number
- Vehicle information (e.g., make, model, license plate number)
Payment Information:
- Credit/debit card details (processed securely by third-party payment processors)
- Billing address
Location Data:
- Geolocation (to provide mobile detailing services at your preferred location)
Images and Videos:
- Photos or videos of your vehicle (e.g., before and after cleaning, for service quality assurance or promotional purposes with your consent)
Device and Usage Data:
- IP address
- Device model
- Operating system version
- App usage data (e.g., session duration, features used)

How is the data collected?

Directly from You:

When you register an account on our app.
When you book a car cleaning service.
When you contact us for support or inquiries.

Automatically:

Through cookies and similar technologies when you use our app.
Through analytics tools (e.g., Google Analytics, Firebase) to track app performance and user behavior.

Indirectly:

From third-party services such as payment processors (e.g., Stripe, PayPal) or advertising partners (e.g., Google Ads, Facebook Ads).

How will we use your data?

We use your data for the following purposes:

To process and fulfill your car cleaning service requests.
To manage your account and provide customer support.
To send you service-related communications (e.g., booking confirmations, reminders).
To improve our app and services based on user feedback and usage patterns.
To send you promotional offers and updates (if you have opted in).
To display before-and-after photos of your vehicle (with your consent) for promotional purposes.

If you agree, we may share your data with partner companies to offer you related products and services (e.g., car care products, maintenance services).

When our company processes your order it may send your data to credit and banking agencies to prevent fraudulent purchases that can include third-party payment processors.

How is the data stored?

We securely store your data on servers located in France (Europe).

Retention Period: We retain your personal data for as long as necessary to provide our services or as required by law. For example:
- Account data: Retained until you delete your account.
- Payment data: Retained for 7 years for tax and legal compliance.
- Marketing data: Retained until you unsubscribe.

Third-party data processors

We use the following third-party services to process your data:

Payment Processors: Stripe, PayPal
Analytics Tools: Google Analytics, Firebase
Marketing Platforms: Facebook Ads, Google Ads

These third parties are contractually obligated to handle your data securely and in compliance with applicable laws.

Marketing

Our company would like to send you information about products and services of ours that we think you might like as well as those of our partner companies

If you have agreed to receive marketing emails or communication you may always opt out at a later date.

You have the right at any time to stop our company from contacting you for marketing purposes or giving data to other partners working with our company.

If you no longer want to be contacted for marketing purposes you can contact us at: sales@shynedetailing.com

Data protection rights

Our company would like to make sure you are fully aware of all your data protection rights. Every user has, if applicable, the right to:

The right to access: you have the right to request our company for copies of your personal data.
The right to rectification: you have the right to request that our company corrects any information you believe is inaccurate or mistaken. You also have the right to request our company to complete information you believe is incomplete.
The right to erasure: you have the right to request that our company erase your personal data under certain conditions.
The right to restrict processing: you have the right to request that our company restricts the processing of your personal data under certain conditions.
The right to object to processing: you have the right to object to our company’s processing of personal data under certain conditions.
The right to data portability: you have the right to request that our company transfers the data we have collected to another organization or directly to you under certain conditions.

If you have any request regarding this matter we have a month to answer you. If you want to exercise any of these rights please contact us by using the following contact detail:

Send us an email at: sales@shynedetailing.com

Privacy policies of other websites or third-party

Our company’s website might contain links to other websites, our privacy policy applies only to our website and/or application and services so if you click on another website you must read their privacy policy.

Changes to our privacy policy

Our company keeps its privacy policy under regular review and places any updates on this web page, this privacy policy was last updated on 10/09/2024.

Contacting us

If you have any questions or demand about our privacy policy, the data we hold on you, or you would like to exercice one of your data protection rights, please contact us at: sales@shynedetailing.com

Send us an email at: sales@shynedetailing.com

Contacting the appropriate authority

If you have any complaint or concern regarding how your data is managed you can contact the appropriate authority at:

sales@shynedetailing.com

PRIVACY POLICY under other regulations than GDPR

Our company, Shyne Mobile Auto Detailing LLC, is committed to protecting individual privacy and securing the personal information made available to us when you use our mobile application ("app"). This privacy policy describes what information is made available to us, how that information is used and retained, and provides information on:

Information we receive (when you provide it, use our app, or interact with our services).
How this information is used.
Sharing of this information.
Data retention.
Third-party tools and sites.
Children and privacy security.

If you have any questions or suggestions for improvement, please contact us at sales@shynedetailing.com.

INFORMATION YOU GIVE US

You do not have to provide Shyne Mobile Auto Detailing LLC with any personal information or create a user account to access general information about our services. However, for certain services, such as booking a car cleaning appointment, we may need personal information from you, including:

Personal Identification Information: Name, physical address, email address, phone number.
Vehicle Information: Make, model, and license plate number.
Payment Information: Credit/debit card details (processed securely by third-party payment processors).

When you use our app, the following information is automatically collected and stored:

IP address.
Device information (e.g., device model, operating system version).
Usage data (e.g., session duration, features used).

HOW INFORMATION IS USED

If you choose to provide us with information, we may use it to:

Contact you and respond to your inquiries.
Provide the car cleaning services you requested.
Improve our app and services based on user feedback and usage patterns.
Detect, prevent, and respond to security issues or harmful activities.

We use both the data you provide and automatically generated data for statistical analysis to assess user interests and app performance. This helps us make general improvements to our services.

Information you choose to share with us may be treated as public information if you post it in public areas of the app (e.g., reviews or comments).

We use third-party analytics providers (such as Google Analytics) to analyze data from cookies and similar technologies. These providers do not receive personally identifiable information through these cookies, and we limit their ability to see your full IP address.

Within Shyne Mobile Auto Detailing LLC, access to personally identifiable information is restricted to employees, contractors, and vendors who require access to perform their official duties. We enforce strict controls to limit what data they can view based on their specific roles.

We do not use or share your information for commercial purposes, except as described in this policy.

LINKS TO EXTERNAL WEBSITES AND THIRD-PARTY SERVICES

Our app may contain links to other websites or services maintained by third parties. This privacy policy applies only to our app and services. When you follow a link to an external site, you are subject to that site’s privacy and security policies. We do not control or guarantee the accuracy, relevance, timeliness, or completeness of information on external sites.

SECURITY

Shyne Mobile Auto Detailing LLC takes reasonable precautions to protect your information. For example:

We restrict access to personally identifiable information to authorized personnel only.
We use encryption to secure the transfer of personal information over the internet.
We employ firewalls, intrusion detection systems, and other technical controls to ensure data integrity.

We periodically review our processes and systems to verify compliance with industry best practices and maintain the highest level of security for our app.

UPDATES TO THIS PRIVACY POLICY

We may revise or update this policy from time to time. If we make significant changes to how we handle personal information, we will notify you by posting the updated policy on our app and updating the "Last Updated" date below.

Last Updated: [Insert Date]

When you use the Shyne Mobile Auto Detailing LLC app, we may send cookies or similar tracking technologies to your device. These technologies help us track user preferences and understand how our services are used.

Types of Cookies We Use:

Strictly Necessary Cookies: Enable you to access and use our app’s features (e.g., booking services).
Performance Cookies: Collect information about how you use our app to help us optimize its performance.
Functionality Cookies: Remember your preferences (e.g., language settings, location).

Managing Cookies:

You can set your browser or device to not accept cookies, but this may affect the functionality of our app. For more information on managing cookies, visit:

Third-Party Cookies:

We use the following third-party services that may place cookies on your device:

Google Analytics: Helps us understand how users interact with our app. You can opt out of Google Analytics here.
Facebook Pixel: Collects information to personalize Facebook ads. Learn more about Facebook’s use of cookies here.

Opting Out of Targeted Advertising:

You can opt out of targeted advertising by visiting:

CONTACT US

If you have questions about this privacy policy or wish to exercise your data protection rights, contact us at:
Email: sales@shynedetailing.com
Phone: +1 714-907-6993

How to manage cookies?

You can set your browser not to accept cookies and the above website and/or application tells you how to remove cookies from your browser. However some of our websites and/or applications might not work properly without the use of cookies.

Here are some of the main explanation on how to delete cookies on your browser: https://support.google.com/chrome/answer/95647 (Chrome); https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox); https://help.opera.com/en/latest/security-and-privacy/ (Opera); https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer); https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

For mobile devices, if you don’t want to receive targeted advertising based on your center of interest coming from a mobile application, please check the parameters of the operating system of your mobile device and follow these instructions: 1) iOS Users: to enable “Limited Ad Tracking” follow the instructions given by Apple. 2) Android Users: to enable the option “deactivate ad personalisation”, follow the instructions given by Google on Google Play. 3) You might want to download the DAA mobile AppChoices application to control behavioral advertising online.

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